It’s all in how you say it

While thumbing through the internet earlier today, I ran across this interesting story of one woman’s experience at a New Jersey. I will post the conversation between the sales rep and woman but for the whole story click the link at the bottom of the post. Trust me, it’s worth it.

Woman 1: (Late 60s) I’m looking for a J-Phone. My grandson wants me…
Guy Clerk: (Early 20s, black clothes, designer glasses.) (Sneers.) We don’t carry J-phones.
Woman 1: This is the Apple store? Yes, J-phones.
Guy Clerk: Sorry. No Js. Any other letters?
Woman 1: (Confused) Uh…
Other Woman: (Good samaritan) She means “I”. What’s wrong with you?
Guy Clerk: Oh. “I.” Of course. iPhones. We carry them.
Woman 1: (Places her outdated phone on counter next to iPhone) Isn’t a phone a phone? What’s the difference between these?
Guy Clerk: You mean other than yours was made before the Industrial Revolution, before dinosaurs roamed the earth…and no one living in this century would be caught…
Woman 1: You’re not happy are you? You think you’re better than being a sales person at the mall.
Guy Clerk: (surprised, pauses.) No. Yes. I guess…
Woman 1: You’re not. You’re a sales clerk and you’re rude and small. I’d like to speak with your supervisor.
Guy Clerk: (contrite) Look, I’m…
Woman 1: Now. (Sales guy still hesitates.) Not tomorrow. Now.

Now for the reprimand and awesome apology. Full Story Here

PS - Jeff, if you can recreate this with video you will be more awesome. Plus this was mostly for your enjoyment.